I had my first interaction with Chat based tech support and I think itis wonderful. None of that cheesy "how are you" and "getting to know you" stuff, coupled with repeating yourself to someone whose native language is not English. Instead, crystal clear communication and all over in 10 minutes. Well it would have been 10 minutes except they kept asking me if there was anything else they could fix and is there anyway the service could have been better.
They also scheduled an engineer to call tomorrow to fix it.
Incidentally, I held off getting the keys on my keyboard fixed for over a year because I could not bear the thought of a half hour tech support conversatoin.
Well done Dell.
S
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